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Posts Tagged ‘Customer service’

How Well Do Companies Respond to Customer Complaints?

Written on November 11th, 2011 by Mike Andrewno shouts

Many marketers still ignoring dissatisfied customers on social media Marketers are well aware that social media is a double-edged sword when it comes to word-of-mouth. Not only does it give ...

Full Story » Filed under News, Research, social media Tags:Business, Customer service, Marketing, social media, strategy

Complaints, Trademark Violations and Retweet Requests: How to Handle Anything on Twitter

Written on May 12th, 2010 by Mike Andrewno shouts

There are a lot of examples of companies that handle the unexpected well on Twitter; there are just as many, if not more, of companies that didn’t. Don’t be in ...

Full Story » Filed under News, Research, social media Tags:Customer service, Marketing, online reputation, social media, Twitter

News – Cli.gs to Shut Down

Written on October 6th, 2009 by Mike Andrewno shouts

Cli.gs, one of the services used to shorten URLs on sites such as Twitter is to shut down at the end of this month. The service which has tens of ...

Full Story » Filed under social media Tags:Customer service, On the Web, Online Communities, Social Networks, Twitter, Uniform Resource Locator, URL redirection

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Social Media - Is Quantity over Quality More Effective
In this episode, Mike Andrew discusses social media and whether having large numbers of followers actually converts into sales. […]
Mike Andrew
Social Media & Business
Mike Andrew looks at the growing number of consumers using social media whilst business lags behind in utilising this powerful marketing opportunity. […]
Mike Andrew
Women and Social Media
Mike Andrew looks at the influence of social media amongst US female Internet users following new research from SheSpeaks. […]
Mike Andrew
Creating a Blogging Discipline
In this episode Mike Andrew looks at Blogging and how creating a blogging discipline will help new bloggers keep their blogging efforts on track. […]
Mike Andrew
Social Media - Becoming the Trusted Adviser
Mike Andrew looks at new research showing social media is now a trusted adviser in our daily lives. […]
Mike Andrew