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Building Trust Through Brand Monitoring

Written on July 2nd, 2010 by Mike Andrewno shouts

Getting involved in the community—the right way According to Datran Media, nearly three-quarters of Fortune 500 companies and other top media and advertising firms around the world had a Twitter ...

Full Story » Filed under News, Research Tags:Internet, Marketing, online reputation, service, social media

Complaints, Trademark Violations and Retweet Requests: How to Handle Anything on Twitter

Written on May 12th, 2010 by Mike Andrewno shouts

There are a lot of examples of companies that handle the unexpected well on Twitter; there are just as many, if not more, of companies that didn’t. Don’t be in ...

Full Story » Filed under News, Research, social media Tags:Customer service, Marketing, online reputation, social media, Twitter

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Posts Tagged ‘online reputation’

Building Trust Through Brand Monitoring

Complaints, Trademark Violations and Retweet Requests: How to Handle Anything on Twitter

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