Posts Tagged ‘reputation’

Most Social Shoppers Trust SocNet Reviews

Written on November 3rd, 2011 by Mike Andrewno shouts
Tweet A majority of social shoppers trust user reviews and recommendations on social network sites more than other sites, according to a study released in October 2011 by Performics and […]

Dealing with Negative Online Word-of-Mouth

Written on May 6th, 2010 by Mike Andrewno shouts
Tweet Consumers both praise and criticize retailers on social media sites such as Facebook, Twitter and blogs. It is the negative comments, though, that test retailers’ ability to manage customer […]